FAQ

1. What's the limitation in trial version of Cucusoft DVD to iPhone Converter?

The limitation in the trial version is that there is a watermark on the output video . Otherwise, the functionality is exactly the same in the trial version and full version.

2. How to remove the watermark?

You need to uninstall the trial version and install the full version to convert your video file again.

3. Can I purchase the software in a local store near where I live?

Cucusoft software is not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the Cucusoft web site or via postal mail, fax, PayPal, or wire transfer.

4. Is there any limit about the DVD format?

No. There is no restriction to the DVD format. But Cucusoft DVD to iPhone Converter is for personal only. If you don't own the DVD's that you are backing up, it is illegal to copy them, and we are not liable for any consequences due to the use of our product for such purposes.

5. What is the update/upgrade policy for Cucusoft DVD to iPhone Converter?

When Cucusoft DVD to iPhone Converter is purchased, all updates for the major version ordered can be downloaded and used free of charge. You can goto our website to retrieve the latest full version. You also can upgrde to " Apple TV converter suite" with discount.

6. What is Cucusoft DVD to iPhone Converter's refund policy?

Before deciding to purchase our software, please be sure to download, install, and test-drive the evaluation versions that we provide.

We do not offer refunds on software when the registration code has already been sent to the customer. We go to great lengths to produce a trial version with which customers can ensure their satisfaction and system compatibility. This allows them to make an informed purchasing decision. Once that purchase has been made, we do not offer a cash refund or an exchange. We feel this policy is consistent with the major software retailers nationwide. During the evaluation period, technical support is available support@cucusoft.com

7. I have purchased Cucusoft DVD to iPhone Converter. What happens if I format my computer or my system crashes?

With the current version of Cucusoft DVD to iPhone Converter, the Reg Name & Code does not change if you format your computer or your system crashes. Therefore, your unlock code is still valid, and you should not need new registration information,You only backup your regname & reg code. You also can goto our website http://support.cucusoft.com to retrieve the latest full version and the reg code.

8. Do you sell a version of Cucusoft DVD to iPhone Converter for the Mac?

Currently we have no a version for Mac.