Frequently Asked Questions

Question: Why the camera preview screen is black?

Answer: Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor.

Question: Camera preview screen is black but program, which came with camera, works. What is wrong?

Answer: Check to ensure that your camera is Video for Windows™ compliant.

Question: How can I make video screen brighter?

Answer: Click Video Device Properties from the Camera menu. In the Camera Properties dialog box, change the brightness by clicking the Source button. For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box.

Question: Does the program needs a fixed connection?

Answer: No, the program can use dial-up networking to upload recorded content.

Question: I'm AOL user. May I show recorded content on my AOL page?

Answer: Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt.

Question: Visitors of my Web page cannot see live content.

Answer: Possible reason that your service provider's firewall doesn't allow access to any server programs running on the HTTP port you have specified. Configure your firewall to make this port enabled.

Question: Captured image looks grainy or lacking color resolution.

Answer: Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended.

To change color mode:

• Click Start, point to Settings, and then click Control Panel.
• Double-click Display.
• Select Settings and change color depth.

Question: I'm using firewall. Does the program work with firewall?

Answer: If you are using a firewall then you need to add an entry in to the allowed programs list/section to allow PYSoft Broadcaster to connect to the Internet and upload recorded content. If you are having problems uploading, then turn off the firewall and then try again, if the upload works, then you know that your firewall is blocking the connection some how. Read the firewalls documentation about adding a program to the allowed list.

Question: Is there a way to incrementally name recorded files, so that they can be saved as a series?

Answer: The program can create incrementally named files.

Question: Can the program broadcast a video, stored on my computer?

Answer: You need to create a new Camera Window and add your video file into source group.
The program can upload recorded video files to FTP server.

Question: Is possible to run more than one camera with the program?

Answer: Yes, you can run 2 or more cameras. The program has no limit for number of cameras.

Question: When I installing new camera the program says that the device is already in use. What's wrong?

Answer: The program says that the audio device is used already by another camera. Simultaneous broadcastings can be performed if you have audio source for every video device. For example each camera has a build in microphone.

If number of audio devices is less than number of video devices, for example you have one audio card and many video cards, you have to use broadcasting with source changing. In this case you create one Camera Window and add all your cameras to this window as source groups. You can change video sources manually during broadcasting or set up a cycler to have the program to change the sources automatically.